COMBINDS SMC (PVT) LTD
Effective Date: [Insert Date]
At COMBINDS SMC (PVT) LTD, we aim to provide reliable, transparent, and professional services to our clients worldwide. This Refund Policy explains the conditions under which refunds may be requested for our US business formation, EIN, ITIN, US bank account assistance, trademark registration, and US taxation services.
By placing an order with COMBINDS, you acknowledge that you have read and understood this policy.
1. Cancellation Before Work Begins
If you cancel your order before COMBINDS has started any work on your application or service, you are eligible for a 100% refund of the service fee paid.
Any government fees included in your payment will also be refundable if they have not yet been paid to the relevant government authority.
If a government fee has already been paid on your behalf, that amount is non-refundable through COMBINDS, regardless of whether your application has been submitted, approved, or rejected.
To qualify for a full refund, your cancellation request must be received before our team begins work on your order.
2. Government Fees Are Non-Refundable
Government fees paid to the relevant authorities, including US state filing offices, the Internal Revenue Service (IRS), and the United States Patent and Trademark Office (USPTO), are non-refundable through COMBINDS once paid.
These fees are subject to the refund rules and procedures of the relevant government authority. COMBINDS cannot guarantee that a government authority will return a fee if an application is cancelled, withdrawn, delayed, or rejected.
Where applicable, government fees will be identified separately from our service fees so that clients understand the charges before placing an order.
3. Cancellation After Work Has Started
Once COMBINDS has started working on your order, the service fee becomes non-refundable.
This policy applies even if your application has not yet been submitted to the relevant government authority.
Work may include, but is not limited to:
- Reviewing documents and client information.
- Checking eligibility and application requirements.
- Conducting company name or trademark searches.
- Preparing applications, forms, and supporting documents.
- Completing research and administrative tasks.
- Coordinating with government authorities, attorneys, or other service providers.
If you cancel your order after work has started, you will not be entitled to a refund of the service fee.
Any government fees already paid on your behalf are also non-refundable through COMBINDS.
We encourage clients to review their requirements carefully and contact our team with any questions before placing an order.
4. No Refund After Application Submission
Once an application has been submitted to the relevant government authority or service provider, the service fee is non-refundable.
This includes, but is not limited to:
- US LLC formation applications submitted to a state.
- EIN applications submitted to the IRS.
- ITIN applications submitted to the IRS.
- Trademark applications submitted to the USPTO.
- US tax returns submitted to the IRS or a relevant state authority.
Once an application has been filed, COMBINDS has performed the filing service covered by the order. The time taken by the relevant authority to process the application does not, by itself, entitle the client to a refund.
This provision does not exclude any refund or other remedy required by applicable law.
5. Rejected, Delayed, or Unsuccessful Applications
COMBINDS makes reasonable efforts to prepare applications accurately and provide appropriate guidance. However, final decisions are made by the relevant government authority, bank, financial institution, or other service provider.
An application rejection, delay, or unsuccessful outcome does not automatically entitle the client to a refund.
Applications may be rejected, delayed, or declined for reasons outside our control, including:
- Government eligibility requirements or regulatory decisions.
- Incorrect, incomplete, or inconsistent information provided by the client.
- The client’s personal circumstances or business history.
- Requests for additional documents or verification.
- Bank or financial institution compliance policies.
- Trademark conflicts, objections, or legal grounds for refusal.
- Changes in government procedures or processing times.
If an application is rejected or delayed for a reason outside our control, we will explain the situation and, where appropriate, advise the client about possible next steps.
Additional work, resubmissions, appeals, or new applications may require additional fees. We will communicate any applicable charges before proceeding.
6. How to Request a Refund
Clients who wish to request a refund must contact COMBINDS through the official email address or WhatsApp contact channel published on our website.
Please provide the following information:
- Full name.
- Order or invoice number.
- Service purchased.
- Date of purchase.
- Reason for the cancellation or refund request.
Our team will review the request and determine eligibility under this policy.
We aim to respond to refund requests within 2 working days of receiving the necessary information.
If a refund is approved, we will initiate it within 7–10 business days. The time required for the funds to appear in the client’s account may vary depending on the bank, payment provider, or original payment method.
Refunds will generally be issued through the original payment method unless another method is mutually agreed upon and legally permitted.
7. Important Conditions
- A full refund of the service fee is available only when cancellation occurs before 24 hours of work begins, subject to the terms of this policy.
- Once work has started, the service fee is non-refundable, even if the application has not been filed.
- Government fees already paid are non-refundable through COMBINDS.
- Once an application has been submitted, the service fee is non-refundable.
- Rejection or delay by a government authority, bank, or other service provider does not automatically qualify a client for a refund.
- Clients are responsible for providing accurate information and the documents required to complete their orders.
- COMBINDS will communicate any additional fees before undertaking work outside the original scope of service.
- This policy does not limit any consumer rights or remedies that cannot lawfully be excluded under applicable law.
8. Contact Information
For questions about this Refund Policy or to submit a refund request, please contact us through the official contact details published on our website.
WhatsApp: +92-305-5560585
Email: info@combinds.com
COMBINDS SMC (PVT) LTD, Pakistan
We are committed to handling client enquiries and refund requests fairly, transparently, and professionally.